ES
ERPNext Support - Basic - Monthly Retainer

Support Packs Item Code: ES-BASE

₹ 15,000.00 (₹ 15,000.00 / Nos)

Our Basic Retainer Pack is designed for businesses that need occasional ERPNext guidance and assurance beyond hosting. Get functional support, timely responses, and minor fixes — without committing to full consulting.


Further an auto-mandate shall be created post on-boarding to automate the subscription process.

Product Details
Overview

1. Best suited for small teams just starting ERPNext

2. Provides functional guidance and minor troubleshooting

3. Helps your team stay productive without worrying about everyday ERPNext roadblocks
Inclusions

1. Response SLA: within 24 business hours

2. Up to 7 consulting hours per month

3. Functional guidance (e.g., how to make entries, use workflows, manage masters)

4. Minor bug fixes (non-customization related)

5. Ticket-based support
Exclusions

1. Business process mapping & configuration consulting

2. Major customizations, integrations, or reports

3. Priority SLA or 24/7 coverage

4. Training sessions or dedicated account management
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