ES
ERPNext Support - Advance - Quarterly

Support Packs Item Code: ES-ADVANCE

₹ 44,900.00 (₹ 44,900.00 / Nos)

Our Advance Support Pack is designed for businesses that need beyond basic ERPNext guidance and assurance beyond hosting. Get functional support, timely responses, and minor fixes — without committing to a full time consultant.


Further an auto-mandate shall be created post on-boarding to automate the subscription process.

Product Details
Overview

1. Best suited for small teams who have been using ERPNext regularly and wants to keep going beyond the basic modules

2. Provides functional guidance and minor troubleshooting

3. Helps your team stay productive without worrying about everyday ERPNext roadblocks
Inclusions

1. Response SLA: within 8 business hours

2. Functional guidance (e.g., how to make entries, use workflows, manage masters).

3. Up to 5 consulting hours per month that can be used for dedicated training; customisations including reports, work-flow changes, etc. (for the modules already implemented.)

4. Ticket-based with on demand telephonic/WhatsApp support.
Exclusions

1. New module implementation & configurations required thereto.

2. Major customizations or integrations in existing modules

3. Priority SLA or 24/7 coverage

4. Dedicated account management
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